Do you have a question or problem with a Core-apps application?  

We’re here to help! Please send us an e-mail HERE and we’ll get back to you as soon as possible.

Support Questions

This can be done through the Apple App Store or the Google Play Store, or by entering a web URL provided by the event organizers. Check the event website for additional information!
Turn Wi-Fi on in your device Settings.  You can use Wi-Fi in place of your data connection when available – the event organizers will likely have on-site Wi-Fi for your convenience.
Updates made to the app are pushed to your device periodically to keep your app updated with the latest info. To force a data refresh, click the button that looks like two arrows at the top of the dashboard.
The settings menu for the app can be accessed by tapping the gear icon next to the “Refresh” icon at the top of the dashboard.  Settings allows you to set up a profile, configure Multi Device Sync/Online Profile Login, and more!
Items that are bookmarked in the list of Sessions/Events will appear inside this icon.  You can use this calendar to add personal schedule items as well by tapping the “+” icon in the upper-right corner of the screen. If you are importing your schedule from an event website, your schedule will update periodically as changes are made to your online schedule.
When you first open a map, it will render to show the full map.  Use your fingers to pinch and zoom in on the map to see the booth numbers and names of exhibitors.  Tapping a booth will take you to the exhibitor’s profile so you can view info about the exhibitor (such as contact info, website, and any available handouts).  Booth spaces that are colored yellow with a star in the background correspond to bookmarked exhibitors.
For events using our interactive map technology, you can use this feature to help you navigate.  By entering the name or number of the nearest booth or room you see, this feature will mark your location to help you navigate to your destination!
For events using our interactive map technology, you can use this feature to navigate through your bookmarked exhibitors using an efficient path.

Exhibitors

If there are exhibitor categories available, you will have the option to Browse by Category in addition viewing the full list of Exhibitors.  You can tap the “Search” box just beneath the header bar to search for a specific exhibitor or use the alphabet along the right side of the screen to quickly locate the exhibitor.

On the exhibitor detail screen, which can be accessed by tapping an exhibitor’s name in the full list of exhibitors, the action bar on the left side of the screen provides useful actions for you:

Tap the star icon to bookmark an exhibitor and add it to your favorites (this star can also be tapped next to the exhibitor’s name in the full list).  These favorites are marked on the interactive exhibit hall map (if available) and you can see a list of all bookmarked exhibitors by first tapping the three parallel lines in the upper right corner of the list and then “Filter by Bookmarks”.
Tap the checkmark to mark an Exhibitor as “Visited” – this changes which exhibitors are displayed when you filter the list (using the three parallel lines icon) by Visited or Unvisited Exhibitors.
Tap the “Sharing” icon (beneath the checkmark) to share an exhibitor with friends – you must “friend” an individual inside the app to share an exhibitor with them.
Tap the pencil icon to take notes on an exhibitor. You can save these notes by tapping “Save” in the upper right corner or email them by tapping the envelope icon.
Tap the Calendar icon to add a custom schedule item to your My Schedule screen.  This automatically lists the exhibitor as the location for the schedule item.

Events

Events are listed by date in chronological order – depending on your event, you may also have the option to filter events by Track, Type, or more!  The schedule groups events in hour-long blocks, organized by start time and then alphabetically.

On the event detail screen, which can be accessed by tapping an event’s name in the full list of events, the action bar on the left side of the screen provides useful actions for you:

Tap the star icon to bookmark an event and add it to your schedule (this star can also be tapped next to the event’s name in the full list.)
Tap the pencil icon to take notes on an event. You can save these notes by tapping “Save” in the upper right corner or email them by tapping the envelope icon.
Tap the clipboard icon (if available) to rate your session – this is not available until the session has begun.  The ratings may include star ratings, single- and multiple-select lists, and open-ended questions.

  • Tap the “Sharing” icon (beneath the checkmark) to share an event with friends – you must “friend” an individual inside the app to share an exhibitor with them.

Message Center

The Message Center is where we keep track of your friends, messages, and alerts from the event organizers.  You can open the Message Center from the dashboard by tapping the icon of three parallel lines in the upper-left corner.

By tapping “Tap here to setup your profile” you can go to the My Profile screen and enter your information.  If the event is also using Online Profile Login, these fields may be filled in already! You can fill in any other fields you like and then hit “Save” to finish the setup.

Some events will allow you to publish your profile to a list of Attendees – if that option is available, you can opt-in by tapping the box marked “Tap here to publish your profile ….” and then Save.

Alerts are short messages sent by the event organizer to provide you with important information, and new alerts will be sent periodically during your event.  To access Alerts from the Message Center, tap the “Alerts” tab (marked with a “caution” symbol) to open the full list and tap on the name of the alert you’d like to read to view the full text.

You can also access your alerts directly from the alerts bar on the dashboard: you can view the full list by tapping the caution symbol or the most recent alert by tapping on the alert title.

 

You can use the Friends feature to connect with other attendees.  There are two ways to become friends with someone, but you must fill out and save your profile first.

1. Friend Codes: You can exchange a friend code with another user of the app by opening the Message Center and selecting the Friends tab.  Then, tap “+ Add a Friend” and then “Request Friend Code” – the app will then provide a one-time use code that your friend can enter by following the same steps and then pressing “Enter Friend Code” instead.  If the code is successfully entered, you and your friend will be added to each other’s list of friends.

2. Attendees List: If your event is using an opt-in Attendees List, you’ll be able to view a list of Attendees by tapping an icon on the dashboard. Scroll through the list of Attendees or type in the search box to locate a profile, then tap on the name to open the profile page.  If this is the person you’d like to friend, tap the “Request Friend” button to send a request.

After you’ve become friends with another app user, you can tap their name in the list to send a message, view their schedule, and more!